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Shipping
We currently only ship to the USA. We offer free shipping on most orders over $100 in the Continental USA. For orders under $100, we charge a $19.95 flat rate shipping. Most orders ship via UPS or FedEx Ground shipping. Some orders may require freight shipping. Shipping to Hawaii and Alaska is available; please contact us for a shipping quote. If you require expedited shipping, it may be available at an additional charge; please contact us for details.
A few large items such as large mirrors or floor lamps may be cost prohibitive to ship with the free shipping promotion. If an item is marked with free shipping yet this is determined, you will be notified and have the option to pay for the shipping or cancel the order. Mirrors ordered in multiples will be shipped on pallets and only delivered to the curb. You should arrange to move the items to your home yourself.
Please allow 1-3 weeks for your item to process and ship. Many items process and ship within 24-48 hours. Some products are made to order and will take longer to ship. If you would like to a more accurate delivery estimate, please email us or call us at 512.994.0145. In the event of a factory backorder on your item, you will be emailed to notify you of any delays and how to proceed. For all orders, you will receive a tracking email once the product has shipped.
Returns
Changing or Cancelling Orders. We try to process orders as quickly as possible. If you decide you would like to cancel an order, please contact us as soon as possible. If the order has not been processed, we will do our best to cancel it. If the item is already processed or being built-to-order, it may not be cancelled.
Damaged or incomplete merchandise. Please inspect your merchandise immediately upon receipt. Goods damaged during shipment will be replaced. If an item arrives damaged, please notify the shipper immediately. Incomplete merchandise should be reported within 7 business days to Premium Home Interior.
Premium Home Interior is not responsible for any damage to product that occurs during installation by a licensed or unlicensed person. If a product is discovered to be defective upon installation, we will replace the product. However, we will not be held accountable for the cost of the original or additional installation.
Defective merchandise. Technical issues can often be resolved by dialing the toll free number of the manufacturer that is included with the product information in your box. Other defective merchandise should be reported within 7 business days of receipt to obtain an RGA. Upon inspection of the product, a refund will be issued. We cannot replace defective light bulbs.
Other Returns. If the product is not what you expected or you simply change your mind, the item may be returned within 14 days of delivery date. All returns are subject to a 25% restocking fee. Original shipping charges are non-refundable. Most of our items will ship with the promotional offer of “free shipping”. However if the item is returned, you will be responsible for this cost.
Return Instructions:
1) Contact Premium Home Interior for a return goods authorization (RGA) via email within 14 days from delivery date. We will refuse returns without an RGA.
2) Item must be returned in original packaging.
3) Please include original invoice and reason for return.
4) Item must be unused, uninstalled, unmodified, in original packaging, and in resalable condition to qualify for return.
5) Buyer pays return shipping costs. The original and return shipping cost and restocking fee will be deducted from the amount refunded.
The following items and orders do not qualify for returns:
1) Large orders. Any orders containing 6 qty or more of a single item or totaling over $2000 may not be returned.
2) Parts such as downrods, remote controls, wall controls, etc.
3) Custom orders or products built to order.
4) All mirrors are final sale unless defective or damaged.